The Service Pro: Creating Better, Faster, and Different Customer Experiences
| Author | : | |
| Rating | : | 4.96 (753 Votes) |
| Asin | : | 087425731X |
| Format Type | : | paperback |
| Number of Pages | : | 112 Pages |
| Publish Date | : | 0000-00-00 |
| Language | : | English |
DESCRIPTION:
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of customer service.
His client list is extensive and reads like a "who's who" of business. Working through his California based international consulting firm, ThinkIT, Rick is an internationally recognized expert on service quality, leadership development and organizational excellence and is a founding faculty member of the Center for Innovative Leadership, and a faculty member for the Institute of Management Studies. Rick is a captivating and motivating speaker whose use of stories, examples, anecdotes and metaphors provides a unique learning experience for audiences. It includes such notable organiza
Rick has authored many books, articles and training programs including the best-seller, Leadership and the Customer Revolution, Legendary ServiceTM, Frontline ServiceTM, World Class Customer Service and The Service MonkeyTM. Rick is a captivating and motivating speaker whose use of stories, examples, anecdot
"The Service Pro; Creating Better, Faster and Different Customer Experiences" according to Susie Pittman. We use this book as a tool for our Managing Park Operations training courses for all our Park Superintendents, Assistant Superintendents,and Office Managers for Texas State Parks.It has been a valuable training tool and we are sorry Amazon.com will not be selling it any longer. We will regretably have to search for a new vendor to do business with.. Gread customer service tool Reviews This book served as a great training tool for understanding and providing customers with great service. It is a good tool for anyone from employees to bosses.