The Lean Toolbox for Service Systems
| Author | : | |
| Rating | : | 4.45 (864 Votes) |
| Asin | : | 0954124448 |
| Format Type | : | paperback |
| Number of Pages | : | 304 Pages |
| Publish Date | : | 2015-11-06 |
| Language | : | English |
DESCRIPTION:
The Best Book I've seen on Lean Service This is the best book on lean service I have seen - because John Bicheno recognises the true nature of service. Many lean service books insist that lean manufacturing tools can be applied equally in service processes. This may be true in a minority of service situations (fast food service being the classic example. Paying money into the bank may be another example).As Mr Bicheno shows, process stability is achieved in manufacturing by reducing variation (for example by standardisati. A new way of looking at Lean Traditional lean thinking emphasizes value to the customer, but doesn't always see that value through the eyes of the customer engaging with a service operation. Mr Bicheno has written several admirable books with an encyclopedic knowledge of lean tools and practices in a production environment, and here he shares a very lucid and detailed look at service activities.. Great book, but the second edition is better. This is a really outstanding book, but there's a newer edition that Amazon doesn't link to because the author changed the name. The new edition is called The Service Systems Toolbox. It is the best book I've seen on applying lean to services and while this edition is still good, the newer one is even better.
R. Elliott is Senior Lecturer in Operations Management at Bolton Business School, Bolton Institute of Higher Education. John Bicheno is Reader in Operations Management at the University of Buckingham.Bryan B.
R. . About the Author John Bicheno is Reader in Operations Management at the University of Buckingham.Bryan B. Elliott is Senior Lecturer in Operations Management at Bolton Business School, Bolton Institute of Higher Education
All material in the book has been 'field tested' by exposure to service professionals and executive programmes. Attention is given to general Lean service concepts and frameworks, to mapping and understanding different types of service system, and to a range of tools that have been found to be useful in a variety of service environments.. The book is a result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set of tools for lean service and administration. Other publications have dealt with only a segment of the tools or a segment of the range of service systems. A